BCSBI - Code

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Minimum Standards of Commitment:

This is a voluntary Code, which sets minimum standards of banking practices for banks to follow when they are dealing with individual. It provides protection to you and customers explains how banks are expected to deal with you for your day-to-day operations:

Information published in the Document:

• Objectives of the Code.
• Loan Prepayment Options.
• Application of Code.
• Key Commitments.
• General Information.
• Advertising, Marketing and Sales.
• Privacy and Confidentiality.
• Collection of Dues.
• Complaints, Grievances and Feedback.
• Protecting your Accounts.
• Getting Help.
• Glossary.

Click to Download the Bank's Commitment Document (PDF) for your reference and printing.